Southfield, MI · · customer service open 24/7
We don’t keep 9 to 5. Neither do you.
Merchant processing with a person on the line at any hour. A sales specialist helps you choose pricing and equipment, and customer service answers 24/7.
How it works
Five steps from the first call to your first sale. Service by humans, not robots.
- Call us or fill out the contact form. Calls are preferred for immediate help, and there is a short online form if you would rather write. Sales specialists are available 9 a.m. to 6 p.m. ET, Monday to Friday.
- Review the best options for your business. A sales specialist learns about your business, goes over pricing and reviews equipment options with you.
- Submit your application. It takes about five minutes. Your specialist texts you a link so you can review and sign it on your phone.
- Receive your equipment and training. An account manager calls after delivery to train you and answer any questions.
- Call any time for help. Our customer service department is open 24/7.
What’s included
Every Imperium account, whichever pricing program you choose.
| Live phone support | A person on the line, day or night | 24/7 |
| Pricing programs | Cash discount, tiered and interchange | Your choice |
| Setup fee | No upfront cost to start accepting payments | None |
| Statement fee | Monthly statements without a statement charge | None |
| Monthly minimum | Slow and seasonal months are not penalised | None |
| Deposits | Batches deposited the next business day | Next day |
| Security | PCI DSS compliance and 256-bit encryption | Included |
How cash discount pricing works
With cash discount pricing, your posted prices include a small non-cash adjustment, and customers who pay with cash receive a discount. On card sales the adjustment covers the processing cost, which is how merchants on this program can pay $0 in processing fees.
Card-brand and state rules govern how the program is shown at your counter and on receipts. Your specialist goes through the signage and the rules that apply to your business before you sign up. Tiered and interchange pricing are there if cash discount is not the right fit.
The hardware
we set up
We work with Clover® and Dejavoo, and can integrate with the POS you already run.
Clover® Kiosk
Self-service ordering with a 24″ display, a payment terminal and a printer.
Clover® Station
Dual-screen counter POS with a customer-facing display.
Clover® Flex
A complete POS in your hand: at the counter, the table or on the move.
Dejavoo QD2
Android wireless terminal with a 5″ touchscreen and printer.
Dejavoo QD4
Stationary terminal with EMV and NFC.
Talk to a person, day or night.
26400 Lahser Rd, Suite 330, Southfield, MI 48033 · info@imperiumpayments.com